A couple of months ago, the staff from our three offices got together for a day in Te Aroha to plan our strategy for the future. As part of this exercise, we split into groups to discuss what our primary values should be when dealing with clients and others. 

We decided that we should demonstrate five key values. We wanted to be: 

  • valuable,  
  • genuine,  
  • interested,  
  • relevant and  
  • supportive.  

Following on from this, we have recently installed ‘values boards’ in each of our offices. They’re a useful way of reminding us that we need to display these values in our working lives. They’re also pretty good rules for life in general.